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Returns
&
Exchanges
We aim to provide a hassle-free experience for all our customers regarding returns and exchanges.
Medicinal Products
Refunds or returns for medicinal products, whether prescribed or over-the-counter, are not accepted
under any circumstances.
For items other than medicinal products, we offer exchanges or refunds in the following situations:
a) The item is faulty.
b) The item significantly differs from the description.
c) The item is unfit for its intended purpose.
d) The item is deemed unsafe.
e) You can provide proof of purchase
Refunds will be issued in the original payment form. Proof of purchase is required, and we may request additional documentation under the Australian Consumer Law.
For information on our return policies, exchange procedures, and how to initiate a return, please see below.
Change of Mind
Please note that we do not accept returns for change of mind. We encourage you to carefully review your order before making a purchase.
If you have any questions about our products or need assistance, please contact our customer service team before placing your order.
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Faulty or Damaged
If you receive an item that is faulty or damaged, please contact us immediately through our Contact Us page. We will arrange for a replacement or provide instructions for returning the item, and we will cover the shipping costs for the return.
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Item is incorrect or not what I expected
If you receive an item that is incorrect or not what you expected, please contact us through our Contact Us page as soon as possible.
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If you have received the wrong item, we will exchange it for the correct item and provide you with a return label to send the incorrect item back to us. We will cover the shipping costs for the return.
Incorrect delivery address entered at checkout
If you realize that you entered the wrong delivery address at checkout, please contact us as soon as possible through our Contact Us page.
We can make updates to your address if the order has not yet been dispatched. Once an order is in transit, we may not be able to change the delivery address, so prompt notification is essential.